Examination Administration

Although in-person testing at a Pearson VUE test center is the preferred option and provides a more user-friendly and straightforward testing experience, we recognize this is not feasible for all candidates. Before scheduling an online examination administration, individuals are encouraged to familiarize themselves with the below information, requirements, and specifications to ensure they can meet all criteria before registering.

What to Expect

Visit our OnVUE page to explore what to expect when testing through the OnVUE platform.

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Accommodations

NBCC and Pearson VUE provide reasonable and appropriate special examination accommodations (SEAs) for individuals with disabilities. The existence of a disability does not automatically necessitate an accommodation. Consistent with the Americans with Disabilities Act (ADA), a disability is a physical or mental impairment that greatly limits a major life activity or bodily function. All accommodation requests are reviewed under the Special Examination Accommodations Policy.

Only specific, limited accommodations may be available for those candidates opting for the OnVUE online administration of any examination. For security reasons, no unscheduled breaks will be permitted during the OnVUE test administration, regardless of approved accommodations. If a candidate anticipates needing additional breaks outside the scheduled 15-minute break, or is approved for frequent or scheduled breaks, the candidate is urged to test in person. SEAs must be requested for each examination registration. A candidate may use the Accommodation Request form or submit substantially similar documentation in accordance with the requirements set forth in the Special Examination Accommodations Policy.

Accommodations must be pre-approved by NBCC, or the relevant state agency, before scheduling the examination. If an examination is scheduled prior to receipt of written confirmation of SEA approval, the candidate may forfeit their accommodation request and/or their scheduled examination appointment time. Candidates who receive written confirmation of SEA approval must schedule their examination appointment by calling Pearson VUE’s toll-free number (800-466-0450) and selecting Option 3. For any questions related to accommodations, please feel free to email us.

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Identification Requirements

You will be prompted to capture:

• A photo of your valid (unexpired) government-issued ID
• A real-time photo of yourself

Note: The first and last name that you used to register for the examination must exactly match the first and last name on the ID that is presented on test day. If the identification that you submit does not pass the initial review, you may be asked to submit an alternative option. All required IDs must be issued by the country in which you are testing If you do not have a qualifying ID issued from the country in which you are testing, a passport from your country of citizenship is required along with a secondary ID. If you have any questions or concerns about the ID you are required to bring with you to the test center for admittance for your examination, please contact Pearson VUE customer service.

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Security Requirements

• You are required to capture four photos of your testing environment.
• Constant online proctoring/monitoring will be conducted by both artificial intelligence and a VUE-certified proctor via webcam and microphone throughout the examination.
• You must review all submitted information and follow-ups, as needed, with a Pearson team member.
• Candidates are prohibited from: copying, or attempting to make copies of any examination materials, including, without limitation, any questions, answers, or screen images; disclosing, reproducing, using, or transmitting any examination material, in whole or in part, in any form or by any means, verbal or written, electronic or mechanical, for any purpose; and reconstructing, or attempting to reconstruct, any NCE or NCMHCE questions or answers from memory in any form, or discussing any of the content of the NCE or NCMHCE with any other person(s). Candidates are strictly prohibited from taking photos or videos of any examination materials, including but not limited to the content of the examination, even if attempting to provide documentation of a technical problem or other issue.

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System Requirements

Before choosing OnVUE, evaluate your equipment and intended testing location to ensure that you meet ALL requirements for online testing: home.pearsonvue.com/op/OnVUE-technical-requirements. If you have questions about these system requirements, please contact Pearson VUE customer service.

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Testing Space Requirements

Absolutely no other individuals (including children) or pets (except service animals) are allowed in the testing environment. We recommend using a room that has a door with a lock to reduce the likelihood of an interruption. Interruptions (including contact with any person other than the examination proctor) will result in disqualification from the online examination. In this case, the examinee will need to reregister for the examination with a new fee and plan to schedule an in-person appointment at a Pearson VUE test center.

Examinees must keep their webcam, speakers, and microphone on for the duration of the examination. Headphones and headsets are not allowed during testing (unless as part of an approved SEA). Additionally, examinees are not allowed to have textbooks, cell phones, smart watches, or other materials on their desks or within reach in the testing environment.

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Break Limitations

Unscheduled breaks are not allowed when testing via OnVUE. There is a scheduled 15-minute break in the middle of the NCE and the NCMHCE. Candidates who take an unscheduled break outside of the 15-minute scheduled break will have their examination session revoked.